Returns & Refunds
Thank you for choosing our service to find unique and personalised gifts! We understand that each customised gift carries special meaning and emotions, and we are committed to ensuring that your order meets your expectations.
Return Policy for Customised Products:
Since our products are personalised and made according to each customer’s specific requirements, each item is unique, and therefore, we do not offer returns or refunds. Once your order has entered the production stage, we will not be able to make any changes or cancel it. This is why we strongly recommend that you carefully check and confirm the details of your order before placing it.
How to Ensure Your Order is Correct:
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Double-Check Customisation Details: Before submitting your order, please carefully review all personalised options and the text you have entered. Ensure all information is spelled correctly and aligns with your expectations.
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Contact Us: If you have any questions or need assistance during the customisation process, please don’t hesitate to contact our customer service team immediately. We are more than happy to help you ensure that everything is accurate. You can reach us at hi@justamazinggift.com.au.
Damaged or Incorrect Products:
Although we strive to ensure that each product reaches you in perfect condition, accidents can sometimes happen. If you receive a product that is damaged or does not match the details in your order confirmation, please contact us within 7 days of receiving your order. Provide us with your order number and photos of the damaged product, and we will resolve the issue as soon as possible.Thank you for your understanding and support. We look forward to creating unique and meaningful gifts for you!